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Instructions for Buyers｜Guide to the Second-Hand Wheelchair Purchasing Process


1. Platform charges (Limited time offer of waiver of handling fee until March 1, 2025)

In order to maintain the stable operation of the platform and provide high-quality services, buyers need to pay the following service fees based on the transaction amount:

  • Minimum fee: The minimum fee for each transaction is HKD $50 .
  • Tiered fee ratio:
    • Transaction amount $0 - $5,000: 5%
    • Transaction amount $5,001 - $10,000: 4%
    • Transaction amount $10,001 - $20,000: 3.5%
    • Transaction amount $20,001 or more: 3%

Payment method: After the transaction is completed, the seller must pay the corresponding handling fee directly according to the platform prompts. The platform only accepts payment via FPS or cash .

2. Purchase process

  1. View Products: Buyers can browse products through the platform and view detailed information submitted by sellers (including pictures, descriptions, product conditions, etc.). Please check the product description carefully to ensure that the product meets your needs.
  2. Order and payment: After the buyer selects the product, he can contact the seller to deliver the product and amount.
  3. After-sales contact: If there is any problem with the product, the buyer can contact the seller directly to resolve it.

3. Buyer Notice and Disclaimer

Product Information and Inspection Responsibility

  • Buyers are responsible for verifying product information and carefully checking that the product is as described upon delivery.
  • The Platform is not responsible for product quality, condition or non-conformity with description.

Platform roles and responsibilities

  • The platform only acts as an information matching intermediary between buyers and sellers and does not participate in any transaction process or provide product quality assurance.
  • The platform is not responsible for the authenticity, legality and accuracy of description of the products.

Liability and Dispute Resolution

  • If a dispute arises due to product quality or discrepancy with the description, the buyer must resolve it directly with the seller.
  • The platform only provides mediation suggestions but is not responsible for the final solution.

Data Use and Privacy

  • The buyer's personal contact information will only be used during the transaction process. The platform will abide by the privacy policy and properly protect user data.

Maintenance and after-sales

  • If the seller claims that the product is still under warranty, the buyer should ask to see the relevant warranty certification documents.
  • The platform is not responsible for product maintenance or after-sales service.

Disclaimer

  • The platform is not responsible for any direct or indirect losses in any transaction, including but not limited to product damage, discrepancy between description and delivery problems.
  • Buyers and sellers are responsible for their own transaction risks, and the platform does not provide any guarantee or warranty for any transaction results.

Precautions

  • Please carefully verify the product information submitted by the seller to avoid unnecessary disputes due to inconsistent information.
  • If you have any questions about the condition of the product, be sure to check it and ask questions at the time of delivery to avoid disputes after the transaction is completed.