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Instructions for Buyers｜Guide to the Second-Hand Wheelchair Purchasing Process

Notice to buyers

1. Platform charges

In order to maintain the stable operation of the platform and provide quality services, buyers need to pay the following service fees based on the transaction amount:

  • Minimum handling fee: The minimum handling fee for each transaction is HKD $50 .
  • Tiered charging ratio:
    • Transaction amount $0 - $5,000: 5%
    • Transaction amount $5,001 - $10,000: 4%
    • Transaction amount $10,001 - $20,000: 3.5%
    • Transaction amount $20,001 or more: 3%

Payment method: After confirming the purchase, the buyer must pay the corresponding handling fee according to the platform prompts. The platform only accepts FPS or cash payments.

2. Purchase process

  1. View products: Buyers can browse products through the platform and view detailed information submitted by sellers (including pictures, descriptions, product status, etc.). Please check the product description carefully to make sure the product meets your needs.
  2. Order placement and payment: After buyers select products, they can place orders directly through the platform and pay the transaction amount and service fees according to the prompts. The platform only accepts FPS or cash as payment methods.
  3. Store delivery: After confirming the purchase, the buyer and the seller need to go to the following stores to complete product delivery:
    Address: Room U, 11/F, Phase 1, Kwun Tong Industrial Centre, Kwun Tong Road, Kwun Tong, Kowloon
  4. Transaction completed: After the buyer completes the settlement and has no objection to the product, the transaction will be completed.
  5. After-sales contact: If there is a problem with the product, the buyer can directly contact the seller to solve it.

3. Buyer Instructions and Statement Terms

Product information and inspection responsibilities

  • Buyers are required to verify product information themselves and carefully check whether the product matches the description upon delivery.
  • Once a transaction is completed, the Platform is not responsible for product quality, condition or lack of description.

Platform roles and responsibilities

  • The platform only serves as an information matching intermediary between buyers and sellers and does not participate in any transaction process or provide product quality assurance.
  • The platform is not responsible for the authenticity, legality and accuracy of descriptions of products.

Liability and Dispute Resolution

  • If a dispute arises due to inconsistent product quality or description, the buyer must directly negotiate with the seller to resolve the dispute.
  • The platform only provides mediation suggestions but is not responsible for the final solution.

Data usage and privacy

  • The buyer's personal contact information will only be used during the transaction process, and the platform will abide by the privacy policy and properly protect user data.

Maintenance and after-sales

  • If the seller claims that the product is still within the warranty period, the buyer should ask to see the relevant maintenance certification documents.
  • The platform is not responsible for product maintenance or after-sales service.

Disclaimer

  • The platform is not responsible for direct or indirect losses in any transaction, including but not limited to product damage, description discrepancies or delivery problems.
  • Buyers and sellers are responsible for their own risks related to transactions, and the platform does not provide guarantees or guarantees for any transaction results.

Things to note

  • Please carefully verify the product information submitted by the seller to avoid unnecessary disputes due to inconsistent information.
  • If you have any questions about the condition of the product, be sure to check and ask questions at the time of delivery to avoid further disputes after the transaction is completed.