Instructions for Buyers｜Guide to the Second-Hand Wheelchair Purchasing Process


Comprehensive Guide to Buying a Used Wheelchair: Choosing a Safe and Reliable Wheelchair

To maintain platform stability and provide quality service, buyers are required to pay the following service fees based on the transaction amount:

  • Minimum Handling Fee: The minimum handling fee per transaction is HKD $50.
  • Tiered Fee Structure:
    • Transaction amount $0 - $5,000: 5%
    • Transaction amount $5,001 - $10,000: 4%
    • Transaction amount $10,001 - $20,000: 3.5%
    • Transaction amount $20,001 or more: 3%

 Payment Methods: After the transaction is completed, sellers must directly pay the corresponding handling fee as prompted by the platform. The platform only accepts FPS or cash payments.

 

2. Purchase Process

  1. View Products: Buyers can browse products on the platform and view detailed information submitted by sellers (including images, descriptions, product condition, etc.). Please carefully check the product description to ensure the product meets your needs.
  2. Order Placement and Payment: After selecting a product, buyers can contact the seller directly to arrange product pickup and payment.
  3. After-sales Contact: If there is a problem with the product, buyers can contact the seller directly to resolve it.

3. Buyer's Notice and Disclaimer

Product Information and Inspection Responsibility

  • Buyers are responsible for verifying product information themselves and carefully inspecting the product upon pickup to ensure it matches the description.
  • The platform is not responsible for product quality, condition, or discrepancies with the description.

Platform Role and Responsibility

  • The platform acts solely as an intermediary for information matching between buyers and sellers and does not participate in any transaction process or provide product quality assurance.
  • The platform is not responsible for the authenticity, legality, or accuracy of product descriptions.

Responsibility and Dispute Resolution

  • In the event of a dispute arising from product quality or discrepancies with the description, buyers must negotiate directly with sellers for a resolution.
  • The platform only provides mediation advice and is not responsible for the final solution.

Data Usage and Privacy

  • Buyers' personal contact information will only be used during the transaction process, and the platform will adhere to its privacy policy to properly protect user data.

Warranty and After-sales Service

  • If the seller claims the product is still under warranty, buyers should request to see relevant warranty documentation.
  • The platform is not responsible for product warranty or after-sales service.

Disclaimer

  • The platform is not liable for any direct or indirect losses in any transaction, including but not limited to product damage, description discrepancies, or pickup issues.
  • Buyers and sellers assume their own transaction-related risks, and the platform does not provide any guarantee or assurance for transaction outcomes.

Important Notes

  • Please carefully verify the product information submitted by the seller to avoid unnecessary disputes due to information discrepancies.
  • If you have any questions about the product's condition, be sure to inspect it and raise any issues upon pickup to avoid disputes after the transaction is completed.

 

Understand the basic types and uses of used wheelchairs

 

 

Before delving into the used wheelchair purchase process guide, it's crucial to understand the different types of wheelchairs and their uses. Common used wheelchairs include manual wheelchairs, electric wheelchairs, and assistive wheelchairs, each suitable for different needs. Mastering this basic knowledge will help you choose the most suitable used wheelchair based on the user's physical condition and living environment, enhancing daily mobility and comfort.

 

 

Carefully check the structural and functional condition of the wheelchair

 

 

When purchasing a used wheelchair, a detailed inspection of its structural and functional condition is an indispensable step. This includes the integrity and usability of the wheels, braking system, cushions, and armrests. Ensure the wheelchair has no significant damage or repair marks to guarantee safe use. If possible, it is recommended to try sitting in it yourself or ask a professional to assist in the evaluation to avoid buying a used wheelchair with poor performance.

 

 

Understand after-sales service and purchase guarantee terms

 

 

When choosing to purchase a used wheelchair, it is essential to understand the after-sales service and guarantee content provided by the seller. Some stores may offer short-term warranties or repair services, which is particularly important for used items. Clear understanding of the relevant terms can prevent difficulties in obtaining support if problems arise during future use. Before purchasing, please inquire in detail and keep contracts and receipts to protect your rights.