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Instructions for sellers｜Guide to the second-hand wheelchair transaction process

Sellers' Notice

1. Platform charges (Limited time offer of waiver of handling fee until March 1, 2025)

In order to ensure stable operation of the platform and provide high-quality services, all sellers are required to pay the following service fees based on the transaction amount:

  • Minimum fee: The minimum fee for each transaction is HKD $50 .
  • Tiered fee ratio:
    • Transaction amount $0 - $5,000: 5%
    • Transaction amount $5,001 - $10,000: 4%
    • Transaction amount $10,001 - $20,000: 3.5%
    • Transaction amount $20,001 or more: 3%

Payment method: After the transaction is completed, the seller must pay the corresponding handling fee directly according to the platform prompts. The platform only accepts payment via FPS or cash .

2. Transaction Process

  1. Product Listing:
    • Sellers need to submit product information (including pictures, descriptions, conditions, etc.) and wait for platform review.
    • If the product fails the review, the platform will provide the reason for rejection.
    • Note: Some products may not be available for sale due to quality issues even after modification. The platform reserves the right of final decision.
    • Complete the transaction: The seller and the buyer need to agree on the amount and goods to be delivered

3. Seller's Notice and Declaration Terms

Responsibility and controversy

  • You must ensure that the product information you submit (including pictures, descriptions and conditions) is true, accurate and complete, and you are fully responsible for its legality.
  • If the product causes any legal disputes (such as infringement, fraud, etc.) due to false information, non-compliance with actual conditions or other reasons, you will bear all legal responsibilities and the platform will not bear any related responsibilities.
  • If any disputes arise during the transaction, you must resolve them through friendly negotiation with the buyer and cooperate with the mediation suggestions made by the platform.

Maintenance and documentation

  • If the product claims to be still within the warranty period, you need to submit a valid warranty certificate or related documents.
  • If this information is not provided, the platform has the right to mark the product as "no maintenance" or refuse to list it.

Accuracy of Product Information

  • You guarantee that the product information you submit (including pictures, descriptions, conditions, etc.) is true, accurate and complete.
  • You confirm that you have the legal right to sell the product and guarantee that the source of the product is legal and undisputed.

Platform approval and permissions

  • The platform reserves the right to review product information and modify or refuse to list it if necessary.
  • If the product fails the review, you will need to provide additional information as required by the platform, but the platform reserves the final right to reject any product.

Product Condition and After-Sales

  • The platform only acts as an intermediary between buyers and sellers and does not directly participate in transactions or provide after-sales guarantees.
  • Sellers are responsible for product quality and description, and deal directly with buyers for any post-sales issues.

Data Use and Privacy

  • Your contact information will only be used during the transaction process, and the platform will comply with the privacy policy to protect your personal information.